Hello! I’m Kelly Li
Product Designer originally from the San Francisco Bay Area, now based near Washington D.C. I am a champion of the user’s needs, collaborative problem solver, and committed to delivering great end to end experiences.
Hello! I’m Kelly Li
Product Designer originally from the San Francisco Bay Area, now based near Washington D.C. I am a champion of the user’s needs, collaborative problem solver, and committed to delivering great end to end experiences.
Project: A faster, updated, and more user-friendly interface for professionals to answer customer questions.
User: Professionals on Pearl.com
Goal: Improve the ease of use of the page and create a UI that encourages professionals to have more back and forth conversations with the customer.
Solution: Designed a page with a fluid layout with collapsible features, dynamic updates, and mimics a chat-like interface.
Project/Problem: Professionals need visibility into their quality performance.
User: Professionals on Pearl.com.
Goal: Inspire and incentivize professionals to deliver excellent quality service to customers.
Solution: Create a personal dashboard for each professional which displays his or her performance metrics in each category.
Project/Problem: The question list is a dynamic page from which professionals select questions to answer. Given the high volume of questions that come in, the professionals have a hard time finding questions that suit their expertise.
User: Professionals on Pearl.com
Goal: Create an easier way for professionals to find questions to answer.
Solution: Designed filters and a search functionality for the question list. Professionals can filter by category as well as which partner site they want to view.
